退款政策

You can always contact us for any return question at info@nntskincare.com or WhatsApp us on +447831100923.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on used items or gift cards.

Exchanges
To be eligible for a exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange or return, you can contact us at info@nntskincare.com or WhatsApp us on +447831100923.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the return is accepted, we will send out the new item.

Refunds
Unless pre-order item is discontinued, refund will not be issued under any circumstances.
For more information, please contact us at info@nntskincare.com.