FAQ

General

What payment options do you accept?


We are accepting credit card payments, bank transfer (HSBC, BOC), PayMe, FPS and PayPal. For more information, please go to : Store Policy




Can I make changes to my order?


Unfortunately orders once confirmed are not cancellable or amendable. Please be sure to check your orders before submitting, however if there are errors to your shipping details please get in touch immediately.




What to do if there's a problem upon arrival?


Please contact our customer service via email within 3 days of delivery. For more information, please go to : Return & Exchange Policy




Do you have a physical store?


We do not have a physical store at the moment.





Delivery

Do you ship outside Hong Kong?


Yes. we ship worldwide.

Customs policies vary from country to country; you may want to contact your local authority for further information.




What are your local shipping charges?


Shipping charge depends on order weight. We may use various courier on orders and please be assured that every order comes with a tracking number.




When will my order be dispatched?


We try our best to dispatch orders as soon as possible however typical processing duration for each order is 3-5 working days. For more information, please go to : Shipping Policy

Please contact us if you require any special arrangement on your delivery.





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